CUSTOMER CARE
Thank you for your support of The Creative GDS clothing line through your purchases. We want you to have a great experience with our products, so if your question is not answered in the below responses please don’t hesitate contacting me by email or by calling my telephone line.

Customer Care Email:
info@CreativeGDS.com
Telephone Line:
+ 1 (831) 245-8428

FAQ

Thank you for your interest in learning more about me. I hope the following responses are helpful to you. If you still have general inquiries please email me at info@CreativeGDS.com

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Ordering
Q: How do I know if my order went through?
A: Once your order is placed, you will receive an email confirmation with your order receipt.

Q: What if I did not receive an email confirmation?
A: Usually this means your email was invalid or your order did not process correctly. Please email info@CreativeGDS.com to confirm your order.

Q: What if my shipping address is different than the billing address?
A: Check the box on the checkout page that notes your shipping is different than your billing address. It will allow you to fill out the correct information for the shipping address.

Q: How do I track my order?
A:You should receive an email when your order ships that contains your tracking number. If you haven’t received this email in 4 business days after your order please email info@CreativeGDS.com with your order number and we would be happy to send you your USPS tracking number and status.

Q: What if I get an error message about security issues?
A: We assure you that the website checkout page is secure and all transactions are completely private and secure. Sometimes the security systems on personal computers are not compatible with the security used on the checkout page. If you are unable to place the order because of that, please email info@CreativeGDS.com and I would be happy to assist you in placing your order.

Q: What if I am unable to place my order through your website?
A: This is an uncommon occurrence, but if you are unable to place your order, please email info@CreativeGDS.com and I will be happy to input your order a different way.

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Shipping

Q: Do you ship internationally?

A: No. At this moment I am not able to ship our awesome products outside of the USA.

Q: How long will it take to get my order?

A: It will take approximately 7-10 business days to receive your order.

*During high volume periods your order may need 1 or 2 more days to be processed and shipped.

Q: Can I return or exchange an order?

A: Yes, however we do not cover any of the duties or taxes for exchanging or returning orders.

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Returns | Exchanges

Q: How do I make an exchange?

A: Need a different size? Want a different color? We would be happy to exchange it for you. It must be in its original condition with merchandise tags in place and with a valid invoice. Please ship to:

Attn: Gerardo Martinez

2300 Technology Pkwy Suite 2

Hollister, CA 95023

The Creative GDS only exchanges product within 30 days of the original ship date. Please make sure your exchange is made within these 30 days. Exchanges take 1-2 business days for processing and 2-3 business days to ship back to you. You will receive an email confirmation regarding your exchange as well as a tracking number. Please note that we may not have the item you would like to exchange in stock. If this happens, we will contact you to let you know of this issue. If the item has a price difference for more than the original product, you will be contacted to charge your credit card the difference. If the item has a price difference for less than the original, the original card will be refunded the difference. Please do not include cash or check.

Q: How do I make a return?

A: I am committed to customer satisfaction. If you receive merchandise that you are unhappy with, simply return it to The Creative GDS within (15) days – in the condition you received it. Merchandise must be returned in its original condition with merchandise tags in place and with a valid invoice. Please send to:

Attn: Gerardo Martinez

2300 Technology Pkwy Suite 2

Hollister, CA 95023

The Creative GDS can only refund money onto the original account used up to 15 days past the original ship date. Returns take 1-2 business days for processing and 12 hours to 1 billing cycle depending on your bank. You will receive an email confirmation regarding your return and money refunded. Shipping is nonrefundable.

Q: Can I receive retroactive discounts for items I purchased if they later go on sale?

A: No. At this time, I do not allow for customers to receive retroactive discounts on items that go on sale. You may only receive the sale price at the time of purchase.

Q: What if I lost the order receipt for a return or exchange?

A: Please email info@CreativeGDS.com and we would happy to retrieve your order number and receipt for you.

Q: Do I have to pay to ship a return or exchange?

A: Customers are responsible for shipping returns and exchanges back to our warehouse. The Creative GDS will pay for shipping your exchange back to you. I advise using a service that is traceable since The Creative GDS is not responsible for items lost in transit back to our warehouse.

Q: I think my order got lost in the mail. What do I do?

A: If you have not received your order in the allotted time, please email info@CreativeGDS.com so we can work out this issue for you.

Q: Can I return or exchange a product I purchased at a The Creative GDS event?

A: Unfortunately, all sales for events are final and we are unable to exchange or return them.

Q: Can I return or exchange a product I purchased at a retail store?

A: All products purchased through retail stores must be returned and exchanged through that same retail store according to their return and exchange policy.

Q: If I return an item, how long will it take to receive a refund?

A: Once your return is received, we will process your refund within 1-2 days. Your shipping is nonrefundable. Depending on your bank, your credit will take 12 hours to 1 billing cycle to be applied.

Q: What if I receive a damaged item?

A: If you have received an item that seems to be damaged, please email info@CreativeGDS.com and we would be happy to send you a replacement.

Q: What if I want to return or exchange an item and it has been past the 30 days?

A: Unfortunately, I am unable to make exchanges if it has been past the 30 days or refunds if it has been past the 15 days.

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Holiday Exceptions

Q: Do you have any holiday exceptions?

A: I do understand that holiday gifts are purchased in advance so we allow a 60 day return policy for products purchased Nov 15th through Dec 20th

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